Frequently Asked Question

How do I place my order?

The best and easy way is to send us an email with your details and artwork file to: info@avisprinting.com.au. Our team will get in touch with you promptly and expedite your order for production.

What is suitable format for supplying artwork?

For all print jobs, we require artwork files sent in high resolution in PDF File, high resolution JPEG and PNG with min of 300 DPI. All text must be outlined. All files must be supplied wiith bleed and cut marks. You can email us the file or upload it through our website.

Do you do packaging and media wall? I can’t find this on your Website.

We print the whole range of printing this jobs, digital printing, offset printing, wide format printing or promotional products. However, if you have any special printing need for a product, please get in touch With our friendly support team for assistance on 02 9893 9131.

I do not have any artwork ready for my printing job.

No problem. We have in-house graphic design facility and we can take over your design work from logo design to product designing with your approval.

What if my design needs some changes or is not print ready?

You can send us your existing file which will be checked for resolution and then we can advise you how you can fix it. Alternatively we can do it for you as per our normal design work costing.

Do you offer delivery of my order or do I come to pick up?

Once you place your order with us, you can choose to pick up from our Store or we can arrange courier delivery all over Sydney, NSW or Australia wide.

What payment methods do you offer?

We accept payment of all forms - by cash, credit card /debit card and direct deposit. For credit card payment we accept Visa and Master Card (no merchant fee applies).

Need some more help?

Please contact our friendly team and we will be able to ‘Assist you to answer any questions you have in order to finalise your printing needs.

Our Refund/Return policy.

No RETURN can be accepted on custom printed stationery. We advise all our customers to check their artwork and proofs for all jobs details carefully for any errors, before approving it. All colours are printed at optimum DPI possible. We do not match colours. Any claims must be submitted in writing within 7 days of receipt of job.

Want to discuss your printing needs further?

Our store/office is open Monday to Friday, you can call us to discuss on 9893 9131 or email us at info@avisprinting.com.au. We will do our best to respond to your enquires as soon as possible on the same day.

Can I visit your shop?

You are welcome to visit us at our shop in Parramatta during business hours, on Monday to Friday to discuss your job or view any printed samples.

How do I know what weight of paper ?

Paper is weighed in thickness by GSM. Standard weight of paper is 80gsm & it can range from paper
80gsm
100gsm
110gsm
120gsm
150 gsm
Board weight range:
200gsm
250gsm
300gsm
350 gsm
400 gsm
450gsm.

How do I go about getting an estimate from you?

You have some options. You can complete the ‘Request a quote’ form on this website, and we will get back to you within 3 working days. You also have the option of calling us up and we will give you a quote on the spot or you can pop in to our office and ask for a quote. We would be happy to help.

What happens if you make a mistake?

If an error has occurred due to our fault, we will replace the printing at no cost. However, if the client has signed the Artwork Approval form prior to printing, any re-printing will be charged as per our agreed prices. No claims recognized after 7 days from dispatch of goods.

What is your policy regarding settlement of accounts?

All invoices are payable at the time of order or within 7-14 days if agreed.

Five reasons why you should deal with us:

1- Quick turnaround of your printing needs
2- Competitive prices
3- Quality workmanship
4- Professional, courteous and friendly service
5- Free advice on your printing & design options

If unsure, please call us on 02 9893 9131 to discuss this further or email as at info@avisprinting.com.au