Q) How long does it take you to complete my order ?
Turnaround time varies on the type of job you have. It’s usually between 3 to 5 working days from approval of artwork. However we will try to meet your deadlines as per your instructions.
Q) What is a proof ?
A proof is a design draft of your printing. We send this to you for you to check and see if we have included all your requirements and that the text and graphics are in place.
We will submit for your approval all artwork, prior to printing. Please sign and fax back the proofs as soon as possible so we can proceed with printing. Any delays in returning the approval forms will result in your orders being delayed as well.
Q) How do I know what weight of paper ?
Paper weighed in thickness by GSM. Standard weight of paper is 80gsm & it can range from paper weight rance
- 150 gsm
Board weight range:
- 200gsm (thin board)
- 250gsm (medium board)
- 300gsm (thick board)
- 420gsm (extra thick board) only suitable for Business card
Q) How do I go about getting an estimate from you?
You have some options. You can complete the 'Request a quote' form on this website, and we will get back to you within 3 working days. You also have the option of calling us up and we will give you a quote on the spot or you can pop in to our office and ask for a quote. We would be happy to help.
Q) What happens if you make a mistake?
If an error has occurred due to our fault, we will replace the printing at no cost. However, if the client has signed the Artwork Approval form prior to printing, any re-printing will be charged as per our agreed prices. No claims recognized after 7 days from dispatch of goods.
Q) Do you provide delivery?
Yes we deliver within Sydney Metro area.
Q) What is your policy regarding settlement of accounts?
All invoices are payable within 30 days. An early settlement discount of 2.5% applies for all invoices paid within 14 days from the date of invoice.
Five reasons why you should deal with us:
- Quick turnaround of your printing needs
- Competitive prices
- Quality workmanship
- Professional, courteous and friendly service
- Free advice on your printing & design options
If unsure, please call us on 9893 9131 to discuss this further